Booking & Cancellation Policy

Please read this before you book. By confirming your booking you agree to these terms.

1. Cancellation by You

Time from your cancellation to the start of the session:

7 days or more	Full refund
Between 2 and 7 days	50% refund, or move to a new date free of charge
Less than 48 hours, or no-show	No refund · one free reschedule

Cancel or reschedule by email at hello@onetoone.studio. The time we receive your email counts. Refunds are paid within 14 days to the original payment method.

2. Rescheduling

• Moving your session 7 days or more in advance is always free.
• Within 7 days you can reschedule once free of charge. A reschedule must take place within 3 months.
• Rescheduling a session that was already rescheduled counts as a cancellation.

3. Cancellation by Us

If we have to cancel, for example because of illness or circumstances beyond our control, you choose between a full refund or a new date. We are not liable for any other costs.

4. Right of Withdrawal

Under Dutch and EU consumer law you normally have a 14-day right of withdrawal for purchases made online. Because a portrait session is a service booked for a specific date, this right does not apply once you confirm the booking and agree to these terms (art. 6:230p BW / Directive 2011/83/EU, art. 16). The cancellation rules above apply instead.

5. On the Day

• Please be ready at the start time. If you are more than 30 minutes late, the session may be shortened without a refund.
• Please make sure we have access to the location and enough space to set up.
• Team sessions: the schedule and duration are agreed with you after booking. Changes to the number of people are settled on the final invoice.

6. Photos & Delivery

• Your package includes the number of retouched photos stated at booking. Extra photos are €10 each.
• Retouched photos are delivered within 1–2 weeks.
• You may use the photos for personal and professional purposes (website, LinkedIn, press, company materials). Copyright stays with the photographer.
• We only use your photos in our portfolio with your permission.

7. Prices & VAT

All prices on this website exclude 21% Dutch VAT (BTW). VAT is added and shown before payment. You receive a VAT invoice by email after payment. Business clients can add their VAT number at checkout.

8. Travel

Travel within 50 km is included. Beyond 50 km within the Netherlands, €40 is added and shown before payment.

9. Privacy

We only use your details to plan and deliver your session and send your invoice. We do not share them with third parties, except the payment provider.

Version 1 · November 2026